Queen Design Q1003
Sales suits are strictly non refundable and non returneable, due to the vast reduction in price. We will replace or refund non sale items provided they are returned complete unused and in their original packaging with any appropriate labels and tags intact within 7 days of receipt.You must take reasonable care of the goods and immediately return them to us in the normal way. We will not consider that you have taken reasonable care of the goods if they have been used in a way or to an extent beyond what would be reasonable when examining the goods in a shop before purchase.You can return your goods via a Post Office using a second class recorded delivery for parcels under 1kg in weight. You need to ensure that you get the proof of posting and adequate insurance to cover the value of returned goods. We do not provide a free return service.Please ensure items are adequately packaged and labelled and your completed returns form is enclosed. Please note all tailor made suits are non returnable and non refundable. Please note the following important points about the returns: 1. You must take reasonable care of the goods and immediately return them to us in the normal way. We will not consider that you have taken reasonable care of the goods if they have been used in a way or to an extent beyond what would be reasonable when examining the goods in a shop before purchase. The returns will not be accepted in this case. 2. In case of unwanted items or where the customer simply changed their mind, We will only refund the value of the item(s) but the postage and packaging costs will not be refunded. In case of card payments, the card transaction charges will also be deducted from the total amount before refund. Card Transaction Charges : Debit Cards - £1.00 , Credit Cards - 3% 3. In case of a return where by returning goods you order total after deducting the value of the returned goods is less than £100.00 your free delivery offer shall be negated and £5.99 will be deducted from your refund. 4. We do not offer refunds on offer/Sale items due to vast reduction on price.
Hand Embroidered/embellished items are delicate in nature and can break of beading can become displaced. There is also a possibility in embroidery designs and prints which is unavoidable. By placing an order on our website you agree and accept the possibility of variation in comparison to the advertised images displayed on the website. We make every effort to minimise variations.
Please note Lawn/Cotton fabric are likely to shrink, soaking each piece separately in lukewarm water is recommended for minimal shrinking.
The colour/shade of products may vary from what is shown on the website. There are many reasons for this however mainly it is due to screen resolution, photography conditions, image editing.
From time to time beading/ sequences may get displaced and this is not thought of as a fault but is due to the nature of the work. These articles of clothing should be worn with care.
Please note that all clothing products sold on this website are recommended to be dry-cleaned.
We will not be responsible for any claims resulting due to damage caused by washing, using another method than advised or claims for variation and or beading/sequences displacement
Originals & Replicas
We sell both Original Branded goods and replica items. Where the item is a replica it will be clearly stated. A replica item is a duplicate of the original; in most cases it is almost identical however there can be a difference in shade, quality and design.
Do not use any type of Bleach or Stain removing chemicals. Do not keep wet fabrics in twist form in order to avoid copy marks. Do not dry fabrics in direct sunlight. Iron clothes at moderate temperature. Wash coloured and white fabrics separately. Before stitching fabrics should be soaked in water for 5 minutes. Dry clean recommended on all products. Please Note: We are not liable for any damages caused by washing using another method.